Business Intelligence Sysco

employment watchword Softw atomic number 18 at SYSCO 1 Case Overview SYSCO is a large regimen service company in the US Distribute food and connect supplies to restaurants, schools, Highly decentralized company with many operating divisions Company has BI parcel in divisions already Case centers on the butt related to a new BI software for the entire company, how much to buy, and the execution of the new software 2 Case Objectives What is BI software? What are the line of merchandise benefits of BI software? What are the two alternatives for purchase BI software at SYSCO? What are some writ of execution pitfalls of BI software at SYSCO?How should SYSCO judge the success of its BI software implementation? Is BI likely to provide SYSCO with a war-ridden advantage? Sustained competitive advantage? 3 What is BI software product? What is BI software? statistical analysis Data mining Ad hoc queries Other features Why did SYSCO enquire/want it? Make better use of available infor mation render their clients better Possible competitive advantage? 4 What is BI Software? (cont. ) What kind of companies benefit from BI software? In general, large and subtile Dont have to buy everything Appropriate IT infrastructure is crucial, except BI Alternatives at SYSCO Buy minimum to address specific, current business exigencys? Buy more than the minimum up figurehead to concentrate advantage of price discounts? Which approach do you recommend? 6 psychoanalysis of Alternatives Advantages and disadvantages buy all instantly Save money by buying everything now Most likely allow need modules in the ache run Integration could be easier sooner than later Business need not identified Time frames unclear Greater risk payable to the operating companies resistance and having to pay for something unknown and unneeded as of now Other things Analysis of Alternatives (cont. ) Other advantages and disadvantages Identification of two questions up front presents a clear busine ss case Dealing with these questions satisfactorily will demonstrate SW capabilities to users Users may naturally ask for what else can BI software do? 8 Implementation Issues What are the main challenges to implementation? Necessary interfaces to corporate data sources Operating companies may resist make up assessments Operating companies already have some BI software already 9 Implementation Issues (cont. Could SYSCO have made it optional for operating companies to take part? Is Business Objects approach to support a positive? If so, could it be use to mitigate possible negative feelings from among the operating companies? Does SYSCO seem to have the discriminate infrastructure in place? From the operating companies perspective? 10 hazard Success with BI Software Parts of judging success passably easy, some not Number of sites with BI installed Number of training sessions finish Subjective assessments, e. g. satisfaction, attitude Nature of participation in design process T ype and amount of use of BI software If sales and customer retention rates go up, is this because of BI, another development within SYSCO, or something else? 10 patents for Business Objects as of April 2007 Nature of support provided by Business Objects Use of support by operating companies 11 BI and competitive Advantage green goddess IT provide a competitive advantage? Can BI provide a competitive advantage? Can BI provide a sustained competitive advantage? Can SYSCOs competition do the same thing? 12